The Company I work for (from now on, the "Company") produces only free software under the GPL (the GNU General Public License) or an allowed modified version of the GPL.
How does the Company make money?
The software produced by the Company is rather elaborate, and like all such software products, it contains bugs. So, the customers buys support contracts, so that whenever they have a problem with the software, we help them.
Help can be, for example, answering questions on how to use the software, reporting a bug or asking for enhancements in the software.
If the support from the Company is not deemed appropriate by the customers, they will not renew their contracts the next year, so it will mean a loss of revenue for the Company.
So, obviously, it is in the interest of the Company to provide outstanding support.
And this outstanding support is of course beneficial for the customers.
In more that 15 years of existence, the Company has always made money and has expanded slowly to its current size of around 70 people.
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